Privacy policy

Who we are

TrueGo Logistics is a delivery contractor based in Brampton, Ontario. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) when we handle personal information.

What we collect

We only collect what you choose to send us by phone, WhatsApp or email, or through the route request form. That usually means:

• From carriers and businesses: your name, company and phone number, the service you need, the depot or area, how many drivers you need, your start date and any details you add.
• From people who message us about driver work: what you choose to send us on WhatsApp.

The route request form does not store or send your details itself. It opens WhatsApp or your email app with your message filled in, and you choose whether to send it. The website does not use cookies and does not run analytics or advertising trackers.

Why we use it

We use your information to reply to you, to arrange and run delivery work with carriers, and to consider people who ask about driver work. We do not use it for anything else without asking you first.

Consent

By sending us your details, you agree that we can use them for the reasons above. You can withdraw your consent at any time by contacting us. We will then stop using your information, unless the law requires us to keep it.

Who we share it with

We do not sell or rent personal information. We share it only when we need to:

• With a carrier, if you drive with us and the carrier needs your details to set you up on its routes.
• With the services we use to communicate and run the website: WhatsApp (Meta), our email provider and our website host.
• When the law requires it.

The website itself

Like any website, our host records basic technical data, such as your IP address and browser type, to keep the site running and secure.

How long we keep it

We keep personal information only as long as we need it for the reasons above or as the law requires. Messages about driver work that do not lead to work are deleted when we no longer need them.

How we protect it

We limit access to the people at TrueGo who need it and use reasonable safeguards for the messages and records we keep. Please do not send banking details or government ID numbers in a first message.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will reply within 30 days.

Questions and complaints

Sulakan Singh is responsible for privacy at TrueGo. If you have a question or concern, contact us first. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact

TrueGo Logistics
Attn: Sulakan Singh
Unit 104
350 Rutherford Road South
Brampton, Ontario L6W 4N6
Phone and WhatsApp: (437) 868-2002
Email: info@truegologistics.ca